FAQs

General Questions

  • Do you offer a price guarantee?

    guyii price guaranteed

    We know you want to shop around (we don't mind) and sketch out that room over and over again before deciding on what to purchase. We've already taken the stress out of buying furniture online with our Free Shipping and 100-day returns. Now we are going a step further...

    PRICE INCREASE: If the price of a product increases, we will honor the previous lower price for 30 days (excludes sales).

    PRICE DECREASE: We want you to shop safe in the knowledge that you are getting our best pricing! Therefore, if an item goes on sale or if the price decreases within 30 days of your purchase, please reach out to us and we will refund the difference.

    Please Note: Our price guarantee does not apply to items that are currently out of stock and not available to purchase, shipping or upgraded delivery fees, extended warranties, or other digital products and services.

  • Do you charge sales tax?

    We collect sales tax where we are required to by law. Any applicable taxes will be calculated at checkout.

  • Do you have a showroom or brick and mortar location?

    Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

  • Can your products be used outdoors?

    Most of our items are suggested for indoor use unless specifically mentioned in the item’s description or "Details" tab. If you’re going to use any item such as chairs outdoors, it’s suggested that you not leave them uncovered in the elements, and bring them inside or cover them to extend their lifespan.

  • Will you send someone to help with assembly and installation?

    Instructions are included with each item sold on our website. If you need further help with furniture assembly, there are a number of product pages which have video guides on how to assemble your item. In addition, you can contact online customer service for consultation on installation related matters.

  • Do you price match with other retail websites?

    Unfortunately, we do not price match with other retail websites. As a brand official website, our prices are lower than other online retail websites. Retailers can apply their own pricing rules to our products, such as applying different shipping methods, and we never charge shipping fees.

  • Can I purchase extra/spare parts?

    Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.

  • Are your products commercial grade?

    Unless otherwise stated, all of our products are designed for residential use, and commercial use will void the manufacturer's warranty. For any products that are tested to official commercial grade, this will be noted as such in the "Features" tab on the product page.While most items are not commercial grade, they are still stress-tested to commercial standards. This stress testing is how we determine the weight limits for our items.

  • What are digital products?

    Digital products on guyii include, but are not limited to, the following: Shipping charges, upgraded delivery/assembly fees, extended delivery area surcharges, extended warranties, and gift cards.

  • Gift Cards & Store Credit

    Gift Cards
    Digital Gift cards purchased on guyii never expire.
    Digital Gift Cards are non-refundable.
    Digital Gift Cards may not be redeemed for Cash.

    Store Credit
    Store Credit expires 180 days after it's issued, and is non-refundable once used.
    Store Credit may not be redeemed for Cash.

  • I have a question that is not answered here, can you help?

    Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at support@guyii.com, or give us a call at (1)-866-504-7728

  • Which regions does the site currently support purchase and delivery?

    Currently only sold in the US market and only supports delivery in the continental United States.

    Delivery is not supported in Hawaii, Alaska, the U.S. Protectorate, etc.

Products

  • Leather Care Guide and FAQ's

    Visit our Product Care page to learn all about product care, and if you still have questions or need advice, contact our helpful customer support team!
    1 Panel furniture maintenance
    2 Fabric Sofa Maintenance
    3 Maintenance of leather art seats

  • What kind of warranty is provided on your products?

    Manufacturers Warranty

    Things don’t always go as planned. In the unlikely event your item arrives damaged, please get in touch with us right away. Please inspect items before signing for the delivery. Please refuse delivery if there is significant visual damage to the outer packaging.

    1 Year Manufacturer’s Warranty

    Our standard manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery.

    10 year Limited Warranty

    We offer a 10 year limited warranty on all upholstered sofas (leather and fabric). This warranty covers structural elements, such as wood frames, springs, joints, bases, legs and hardware, which are integral to the items use. If you experience an issue with your item, please let us know. We will arrange replacement parts, repair, and if necessary, a full replacement or refund. Please note that all our warranties only cover items purchased directly on www.guyii.com. Warranties are non-transferable. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by our warranty. You can reach our customer care team via this link: Contact Us

  • Where are your products manufactured?

    Our products are made in China.

  • Do you use BPL, flame retardants, or formaldehyde in your furniture?

    We do not use these substances in any of our furniture.

  • Are finish colors shown in your photos accurate?

    Our product photography was taken in-house with professional lighting to ensure that the colors are accurate. However, do be advised that your screen settings (such as brightness, contrast, and resolution) may affect how you see the colors and textures on your device.

  • Are swatches / samples available?

    Leather and Fabric Swatches are available for many products.

    If you have any questions regarding our products, Just drop us a line via the chat widget on the site, send us an email at support@guyii.com, or give us a call at (1)-866-504-7728.

Orders and Payments

  • I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

    Yes, perfectly safe. All credit card information is handled with the same 256-bit encryption and physical security that banks use.

  • What types of payments do you accept?

    We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover).

  • When will I be charged for my order?

    You will be charged for your order at the time that you place it, including for any items which are out of stock at the time of purchase.

  • Will I get confirmation of my order?

    An order confirmation email is sent to you when you place your order. If you have not received it within a few hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.

  • Can I add something to an order I’ve already placed?

    If you’re interested in adding another item after your initial order has been placed, you can just place a new order with the items you’re looking for!

  • Can I preorder an item?

    At times, we will make items available for Pre-Order.

    Items available for Pre-Order will show an extended Estimated Delivery Date on the Product page, as well as a notice at checkout.

    Please note: Items may ship sooner or later than the date displayed.

  • Can I reserve an item before ordering, or reserve one that is out of stock?

    We can only reserve inventory for paid orders. We can hold your paid order for up to 30 days, however, we cannot reserve an item that has not been paid for. Additionally, we are unable to reserve inventory for items that are currently out of stock.

  • Do you offer a price guarantee?

    Guyii, PRICE GUARANTEE

    We know you want to shop around (we don't mind) and sketch out that room over and over again before deciding on what to purchase. We've already taken the stress out of buying furniture online with our Free Shipping and 100 day returns. Now we are going a step further...

    PRICE INCREASE: If the price of a product increases, we will honor the previous lower price for 30 days.

    PRICE DECREASE: We want you to shop safe in the knowledge that you are getting our best pricing! Therefore, if an item goes on sale or if the price decreases within 30 days of your purchase, please reach out to us and we will refund the difference.

    Please Note: Our price guarantee does not apply to items that are currently out of stock and not available to purchase, shipping or upgraded delivery fees, extended warranties, or other digital products and services.